Gaming is entertainment — and at rwbola, we mean that sincerely. This page exists because we genuinely want every player on our platform to stay in control, stay informed, and reach out for help the moment gaming stops feeling fun.
If you feel your gaming is out of control, rwbola's self-exclusion tool is available immediately in your account settings. Contact our support team at [email protected] and we will action it within 24 hours.
Every rwbola account goes through date-of-birth verification at registration. Where we have reasonable grounds to question a player's age, we will request documentary proof — typically a copy of the player's Malaysian MyKad or passport — before the account can be used. Accounts confirmed to belong to individuals under 21 are permanently closed and any funds are handled in accordance with applicable legal requirements. This is not a formality; it is a firm commitment rwbola makes to responsible operation.
These tools are free, accessible without contacting support (except self-exclusion, which is actioned by our team within 24 hours), and are available to every registered rwbola account holder at any time.
Set a daily, weekly, or monthly cap on the total MYR amount you can deposit into your rwbola Wallet. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be reduced instantly but increases take 7 days to take effect — a deliberate cooling-off design.
Configure an in-session notification that alerts you when your current gaming session has reached a duration you specify. The alert appears on screen as a clear, non-dismissible prompt so you can make an informed decision about whether to continue or log out.
Pause your account for a short defined period — 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place any bets. The cooling-off period cannot be cancelled early. At the end of the period, access is restored automatically if no further action is taken.
Request a formal self-exclusion from the rwbola platform for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion is actioned by our responsible gaming team within 24 hours. During the exclusion period, rwbola will not market to you or accept any attempt to re-register. This is the strongest tool available and is highly recommended for anyone who feels their gaming is becoming a problem.
Set a maximum net loss threshold per day, week, or month. Once your losses reach the configured limit within that period, your account is automatically suspended from further play until the period resets. This is separate from deposit limits and provides a direct brake on chasing losses.
Enable periodic on-screen summaries of your current session — showing how long you have been playing, your net result for the session, and your total deposit amount since login. Reality checks are designed to cut through the immersive nature of gaming and give you a clear, factual snapshot of your session at regular intervals.
Problem gambling can develop gradually and is often not obvious to the person experiencing it. The following are recognised warning signs. If several of these apply to you, we strongly encourage you to use the rwbola self-exclusion tool or seek professional support.
The questions below are adapted from standard responsible gaming self-assessment frameworks used internationally. They are not a clinical diagnostic tool, but honest answers can help you reflect on whether your gaming habits are in a healthy place.
Self-exclusion is a serious step and rwbola treats every request with the urgency it deserves. Here is how the process works from start to finish.
If gaming has become a source of financial stress, anxiety, or relationship strain, support is available. Reaching out is the single most effective thing you can do. The following types of support are available to players in Malaysia.
Malaysia's Befrienders KL provides 24-hour emotional support for individuals in distress. Contact them via their published helpline number, which is freely available through a quick search. Calls are confidential.
Gamblers Anonymous Malaysia holds meetings in Kuala Lumpur, Petaling Jaya, and Penang for individuals who feel their gambling is out of control. Meetings are free, confidential, and require no prior commitment. Details are available by searching "Gamblers Anonymous Malaysia".
Behavioural addiction counselling is available through government hospitals and licensed private practitioners across Malaysia. Lembaga Kaunselor Malaysia (LKM) maintains a register of licensed counsellors. rwbola's support team can assist you in identifying relevant resources.
Our responsible gaming team is available 24 hours a day, 7 days a week. Reach us at [email protected]. Whether you want to set a limit, request a cooling-off period, or initiate self-exclusion, we will handle your request promptly and without judgement.
rwbola is committed to responsible gaming as a genuine operational priority, not a regulatory checkbox. This means actively identifying players who may be showing signs of problem gambling and reaching out proactively — not waiting for a player to hit rock bottom before offering support. It means enforcing our 21+ age requirement rigorously, never marketing to self-excluded players, and making our responsible gaming tools easy to find and easy to use. Gaming should enhance your leisure time; it should never threaten your financial wellbeing, your relationships, or your mental health. If it ever starts to, rwbola's tools and team are here — and we will always take that seriously.
Set your limits before you start. rwbola's responsible gaming tools are built into every account — deposit caps, session timers, cooling-off, and self-exclusion. Your control, your game. 21+ only.